Room key didn’t work throughout the stay.

The staff was super friendly and extremely helpful, but

the hotel itself felt a bit dated and could use some renovations. The location is fantastic, right by 5th Avenue, making it easy to explore. Overall, it was a decent stay with its pros and cons.

I had a great two-night stay here! The rooftop pool was lovely, and the AC in my room worked perfectly. I really enjoyed the tasty food—definitely better than what I had at my last resort!

Soul Beach Boutique Hotel & Spa charmed us with a lovely pool and comfortable King Suite. Noisy distractions from the street were a challenge. Our stay was enjoyable despite a few auditory interruptions.

The Soul Beach Boutique Hotel & Spa (Adults Only) was a lovely retreat with cozy, well-decorated rooms. I particularly enjoyed the calm atmosphere and easy access to the nearby beach and shopping, which made my stay relaxing.

Improve accessibility features for seniors.

We had an amazing time at this boutique hotel. It’s just a short walk to the best restaurants and the vibrant Fifth Avenue. The pool area was fantastic for relaxing, and it was a bonus having our little dog with us to enjoy the sunshine together.

In my wife’s opinion, parking was a hassle during our stay.

would go back in flash

The room was pretty nice, with a comfy bed and spacious size. Had two TVs and felt secure. The staff was super friendly and helpful, made our stay enjoyable. Roof pool looked good but was loud because of the restaurant music. Great location near 5th Avenue, but it got noisy at times.

The location is superb, just off 5th Ave, providing easy access to the beach and shopping. The presidential suite was spacious and well-maintained, offering a comfortable work environment. The staff was friendly and promptly assisted with my requests, making my stay enjoyable.

The Wi-Fi was unreliable, and the kitchenette lacked cooking equipment.

The stay was refreshing. The rooftop pool was a perfect spot to relax. The room had comfortable bedding and was clean. Location is ideal, just steps away from the beach. Staff was helpful and friendly. 🌴

The stay was quite enjoyable, especially due to the cozy atmosphere and easy access to the beach and shopping, which made it perfect for relaxation. Despite some minor hurdles, like needing to improve accessibility features, the overall experience felt welcoming. The staff was attentive, and the well-decorated room added a touch of comfort to our trip.

This was just an appropriate option for strolling in Playa del Carmen with good price-value balance. The kitchenette was a nice touch, allowing me to prepare some light meals. Make sure to inquire about kitchen supplies beforehand to avoid any inconvenience.

The rooftop pool and friendly staff made for a nice experience, despite some noise issues and slow service for breakfast. Did encounter a mix-up with room configurations that was frustrating. Overall, had some pleasant moments but was hoping for a quieter stay.

The spa was nice, but Wi-Fi was unreliable during my stay.